Nos conditions d’utilisation

This document, together with the information contained herein or provided through the app’s features, (the “Agreement”) constitutes an agreement made between you (“you”) and BIXI MONTRÉAL (“BIXI”) concerning your use of the features (the “Features”) accessible through the BIXI MOBILE app (the “App”). Please read all of the following terms and conditions carefully before using the Features. By using or accessing the Features, you agree to all the terms and conditions stated in this Agreement. Your access and use of the Features will be subject to the version of the terms and conditions of this Agreement that were in effect at the time of your use. If, at any time, you do not or cannot agree to the terms and conditions of this Agreement, you must stop accessing or using the Features and uninstall the Application.

This Agreement must be read in conjunction with the general terms and conditions of access and use of the BIXI service (“Terms and Conditions of Access and Use of the BIXI Service”), which govern more broadly your use of the BIXI bike-share system (the “System”). The Terms and Conditions of Access and Use of the BIXI Service can be viewed here.

BIXI may amend this Agreement or any section of this Agreement, in whole or in part, at any time and for any reason. Whenever an amendment is made, the updated terms of use will be displayed in the BIXI App. You will be deemed to have accepted them if you continue using the App after the amendments are displayed.

Subject to your full compliance with this Agreement, BIXI grants you the non-transferable right to access the Features and use them as a tool to use the BIXI bike-share system (the “System”). The Features can be used to (i) locate bicycles and stations used in the System, (ii) monitor your usage and the account statements and invoices generated by the System; (iii) access your System user account and the related notification systems; (iv) purchase or renew a membership to the System; (v) rent bicycles through the System; (vi) unlock a bike by reading its QR code, (vii) access maps and generate itineraries; and (viii) access the promotions, loyalty programs or rewards programs that are occasionally offered through the System. This Agreement does not apply to your rental and use of the bikes; it applies solely to your access and use of the Features (for more information, see the next section, “This Agreement is not the agreement that governs the use of the System”).

While BIXI tries to provide you with the most accurate information at its disposal, all information provided through the Features is provided to you for your convenience only, without any warranty whatsoever regarding its accuracy, completeness, timeliness, availability or quality. Without limiting the generality of the preceding sentence, it is possible that the Features provide incorrect information regarding the available bicycles or docks, your billing information, the bike rental timer, or any map or itinerary, and that such incorrect information causes you inconvenience. You hereby release BIXI from any liability resulting from such inconveniences.

You agree to not permit any third party to use or access the Features on your mobile device. Without limiting the generality of the foregoing, you may not lend, rent or assign any digit personal ID number generated by the System to unlock a bicycle (the “Personal Code”), which is the property of the operator, to a third party or use the Personal Code for purposes which are contrary to the provisions of this Agreement. You hereby release BIXI of any and all liability pertaining to a third party’s use of the Features (i) on your mobile device, or (ii) through your Personal Code.

The Features are made available to you free of charge for use on your mobile device. By entering into this Agreement and accessing and using the Features you represent and warrant that:

• you have the legal right and ability to enter into this Agreement and to use or access the Features in accordance with the terms of this Agreement;
• you are at least 14 years of age;
• you are not breaching any other agreement or obligation you have with a third party or any provision of any law or regulation;
• you will use the Features in accordance with the most current version of this Agreement;
• all information submitted by you when using the Features shall be accurate, current and complete;
• you will safeguard your information, including your Personal Code, your username and password, and will not disclose your Personal Code, user name, password or other account information related to the Features to any third party and, you will notify BIXI, as promptly as possible, if you become aware, or have any reason to suspect, that the security of your account has been compromised; and
• you accept full responsibility for all activities, transactions, assessments, charges, duties, fees, and taxes and any other financial or other liability resulting from any use of the Features under your Personal Code, name or account.

As a condition to your use of the Features, you agree not to:

(a) access or use any non-public areas of the Features or BIXI’s computer systems;

(b) attempt to probe, scan, or test the vulnerability of the Features or any related system or network or breach any security or authentication measures used in connection with the Features and such systems and networks;

(c) attempt to decipher, decompile, disassemble, or reverse engineer any of the software used to provide the Features;

(d) harm or threaten to harm other users in any way or interfere with, or attempt to interfere with, the access of any user, host or network, including without limitation, by sending a virus, overloading, flooding, spamming, or mail-bombing;

(e) provide any incorrect payment information or payment information belonging to a third party;

(f) use the Features in an abusive way contrary to its intended use, to its documentation or to BIXI’s reasonable instructions; or

(g) impersonate or misrepresent your affiliation with any person or entity.

BIXI will have the right to investigate and prosecute violations of any of the above, including without limitation possible infringement of any intellectual property rights and possible security breaches, to the fullest extent of the law. BIXI may involve and cooperate with law enforcement authorities in prosecuting users who violate this Agreement. You acknowledge that, although BIXI has no obligation to monitor your access to or use of the Features, it has the right to do so for the purpose of operating the Features, to ensure your compliance with this Agreement, or to comply with applicable law or the order or requirement of a court, administrative agency, or other governmental body.

All right, title, and interest in and to the Features are and will remain the exclusive property of BIXI and its licensors. The Features are protected by copyright, trademark, and other domestic and foreign laws concerning intellectual property. Except as expressly permitted in this Agreement, you may not reproduce, modify, or create derivative works based upon, distribute, sell, transfer, publicly display, publicly perform, transmit, or otherwise use the Features.

What personal information do we have access to when you use the Features?

When you use the Features, we collect or have access to the following personal information:

1. Personal information in your account such as your name, physical address, mailing address and telephone number;
2. Geolocation data. For example, once you consent to it, we access your mobile device’s geolocation data to give you information about the stations that are closest to you;
3. Data about how you use BIXI bicycles, such as geolocation data, routes taken and the rental status of bicycles;
4. Personal information related to your mobile device, such as your IP address;
5. Billing data.

When you purchase a subscription through the App, our online payment providers collect certain personal information such as payment data (for example, the number, CVV code and expiration date of the payment card). BIXI does not have access to this information, which is encrypted and used by the online payment providers in compliance with PCI-DSS standards. Information thus collected is kept on servers that may be located outside Canada, particularly in the United States.

How is your information collected or accessed by BIXI?

Insofar as possible, we obtain personal information directly you, with your consent. However, we may gather or access personal information from third parties when you consent to such collection or if permitted by law.

We collect and gain access to your personal information through various means, particularly when:

1. You log in to your account on our App;
2. You consent to sharing your mobile device’s geolocation data;
3. You use BIXI bicycles;
4. You contact us.

You may choose not to provide some personal information, but you will then not be able to take advantage of certain Features of our App.

What do we use your personal information for?

We mainly use your personal information:

1. To provide the Features, including to locate BIXI bicycles and stations used in the System;
2. To communicate with you about your account and to provide customer service in a timely manner when necessary;
3. To improve the quality of the Features;
4. To verify proper use of the Features;
5. For any other purpose permitted by law that we may identify from time to time.

Who do we share your personal information with?

Only BIXI staff members whose duties so require, its partners and service providers (for example, providers of hosting and online payment services) will have access to the personal information gathered hereunder, to the extent that such access is required for the purposes set out in this Agreement. BIXI may also make this personal information accessible to third parties to comply with a law or court order.

Is your personal information sent outside of Québec?

Personal information collected or accessed by BIXI is hosted on secure servers which may be located outside of Québec, particularly in Canada and the United States. In this case, BIXI requires commitments regarding protection of personal information from its service providers.

How long do we keep your personal information?

BIXI keeps your personal information only for the time necessary for the purposes provided in this Agreement and to comply with legal and regulatory obligations. After this time, your personal information will be destroyed or anonymized.

How do we protect the privacy of your personal information?

The personal information we collect or have access to is kept confidential in accordance with the laws applicable to the protection of personal information. Furthermore, reasonable administrative, technical and physical measures will be taken to protect the Personal Information from loss, theft, or unauthorized access or use.

What are your rights?

Under the law, you have certain rights, such as the following:

1. The right to have the confidentiality of your personal information protected;
2. The right to access and correct your personal information;
3. Where applicable, the right to withdraw your consent to the disclosure or use of your personal information.

At any time, you may also remove your email from our newsletter mailing list by clicking on the unsubscribe link that appears at the bottom of the newsletter or by contacting us (see the “Contact” section below).

YOU ACKNOWLEDGE AND AGREE THAT THE USE OF THE FEATURES IS ENTIRELY AT YOUR OWN RISK. TO THE FULL EXTENT ALLOWED BY APPLICABLE LAW, BIXI MAKES NO WARRANTY OR REPRESENTATION REGARDING THE FEATURES, INCLUDING THAT THE FEATURES WILL MEET YOUR REQUIREMENTS OR WILL WORK IN COMBINATION WITH ANY HARDWARE OR SOFTWARE PROVIDED BY THIRD PARTIES, THAT THE FEATURES ARE SECURE AND FREE FROM FAULTS, DEFECTS, VIRUSES OR ANY OTHER HARMFUL CONTENT, THAT THE FEATURES WILL BE UNINTERRUPTED, WITHOUT PROBLEMS OR ERROR FREE, OR THAT ALL ERRORS WILL BE CORRECTED. BIXI PROVIDES THE FEATURES “AS IS” AND “AS AVAILABLE”.

TO THE FULL EXTENT ALLOWED BY APPLICABLE LAW, BIXI’S WARRANTIES AND REMEDIES (IF ANY) EXPRESSLY SET FORTH HEREIN ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTE, CUSTOM, ORAL OR WRITTEN STATEMENTS OR OTHERWISE, INCLUDING, BUT NOT LIMITED, TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, AVAILABILITY, PERFORMANCE, COMPATIBILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND NONINFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED.

TO THE FULL EXTENT ALLOWED BY APPLICABLE LAW, IN NO EVENT SHALL BIXI AND ITS SUPPLIERS OR LICENSORS HAVE ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE) OR STRICT LIABILITY, FOR INCIDENTAL, INDIRECT, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS OR GOODWILL, COMPUTER VIRUS OR ANY OTHER DAMAGE TO YOUR MOBILE DEVICE, YOUR COMPUTER NETWORK OR YOUR OTHER PROPERTY, LOSS OR CORRUPTION OF, OR UNAUTHORIZED ACCESS TO, OR DISCLOSURE OF INFORMATION OR DATA OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF THE FEATURES, WHETHER FORESEEABLE OR NOT, AND EVEN IF BIXI HAD BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN THE EVENT THAT BIXI IS FOUND LIABLE TO PAY YOU ANY DAMAGES, BIXI’S TOTAL CUMULATIVE LIABILITY TO YOU UNDER THIS AGREEMENT SHALL NOT EXCEED $100. IF THE APPLICABLE LAW PROHIBITS THE LIMITATION OR EXLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, THIS LIMITATION MAY NOT APPLY.

You agree to defend, indemnify, and hold harmless BIXI, its officers, directors, affiliates, employees and agents, from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of the Features.

No failure or delay by BIXI in exercising any right or privilege under this Agreement will operate as a waiver thereof nor will any single or partial exercise thereof preclude any other or future exercise of any right or privilege hereunder.

The Features may contain hyperlinks to websites operated by parties other than BIXI. These links are provided for reference only. BIXI has no control over the content or performance of such websites and is not responsible for their contents or privacy or other practices. BIXI does not endorse and does not accept to be held liable in relation to the material found on such websites or any association with their operators. When following a hyperlink, you are responsible for referring to the applicable terms and conditions and privacy policy of any third party website.

BIXI may terminate this Agreement and cancel your access to the App and the Features at any time and for any reason. BIXI shall give you a reasonable prior notice of this termination unless such termination is caused by your non-compliance with this Agreement or the law.

This Agreement shall be governed by and construed by the laws of the Province of Quebec, Canada and the laws of Canada applicable therein (without giving effect to its conflict of laws rules). Parties hereby irrevocably submit and attorn to the exclusive jurisdiction of the Courts of the judicial district of Montreal, Province of Québec.

This Agreement is the entire and exclusive agreement between BIXI and you regarding the Features, and this Agreement supersedes and replaces any prior agreements between BIXI and you regarding the Features.

You shall not assign or otherwise transfer this Agreement or any of its rights or obligations hereunder to any third party without the prior written consent of BIXI which consent is within BIXI’s sole discretion. No assignment or delegation by you shall relieve or release you from any of its obligations under this Agreement. Subject to the foregoing, this Agreement shall be binding upon, inure to the benefit of, and be enforceable by each of the Parties and their respective successors and assigns. BIXI shall be allowed to assign this Agreement to any third party without requiring your consent.

Nothing in this Agreement shall constitute a partnership or joint venture between you and BIXI.

If a particular provision of this Agreement is held to be invalid by a court of competent jurisdiction, the provision shall be deemed severed from this Agreement and shall not affect the validity of this Agreement as a whole.

If you have any concern, question or complaint regarding this Agreement, please contact BIXI at:

By phone :
(514) 789-2494 between 9AM and 5PM, Standard Eastern Time

By mail :
BIXI MONTRÉAL
5945 av. De Gaspé
Montréal (Québec)
H2S 2X4

By email : info@bixi.com

This Agreement was last updated on February 7, 2023.