Privacy policy

BIXI Montréal (“BIXI”, “we”, “us”, “our”) takes the protection of your personal information seriously.

The purpose of our Privacy Policy (the “Policy”) is to explain how we collect, use and disclose your personal information when you use our website (our “Site”) and what choices you have with respect to your personal information.

This Policy does not, however, apply to your use of our mobile application or our services, in particular when you create an account or purchase a subscription. For more information about how your personal information is protected during such uses, please review the General Terms and Conditions of Access to and Use of the BIXI Service.

Likewise, this Policy does not apply to third party websites, including those that can be accessed by clicking on links that may be found on our Site, and we are not responsible for such sites. If you visit an external site, it will have its own policies, which we encourage you to review before submitting your personal information (where applicable).

What personal information do we collect?

We collect and gain access to your personal information in different ways, depending on how you use the Site. You may choose not to provide some personal information, but you will then not be able to take advantage of certain functionalities of our Site.

The personal information we gather and to which we have access includes:

  • Your last name;
  • Your first name;
  • Your email;
  • Personal information related to your devices, such as your IP address.

How is your information collected?

We collect and gain access to your personal information through various means, particularly when:

  • You subscribe to our newsletter (where applicable);
  • You browse our website (see the section What do we use cookies for?) ;
  • You contact us.

What do we use your personal information for?

We mainly use your personal information:

  • To improve the quality of our Site;
  • To send you our newsletters when you have consented to receive them;
  • For any other purpose permitted by law that we may identify from time to time.

What do we use cookies for?

When you browse our Site, we collect certain information through the use of cookies and other tracking technology (collectively “cookies”).

The cookies we use do not collect any information that identifies you personally, but rather general information, which we do not combine with your personal information.

In particular, we use essential and functional cookies to allow you to browse our website, use its functionalities and personalize your browsing according to your preferences (for example, your language preference). You can deactivate these cookies by changing the settings on your browser or mobile device. However, if you refuse these cookies, your browsing may be affected.

We also use Google Analytics and Hotjar to collect information about your use of our website (for example, the pages you visit most frequently and any error messages you may receive). This information is anonymous and we only use it to improve the efficiency and functionality of our website. You may deactivate these cookies by downloading this module (for Google Analytics) and by visiting this page (for Hotjar).

Our Site may also share cookies if you consent to it. These cookies allow us to add functionalities to our Site for sharing content on social media, particularly Facebook. Using share buttons will install a cookie that allows the content viewed on our Site to be linked to your user account on the social network. To deactivate the Facebook pixel (where applicable), please go to the Facebook Help Center.

If you would like more information about cookies, please visit the site All About Cookies or contact us as shown in the section “How to Contact Us”.

Who do we share your personal information with?

BIXI shares your personal information with members of its staff whose duties require it and BIXI’s partners and service providers to the extent that such sharing is necessary to offer you the functionalities of the Site. In addition, BIXI may share your personal information with hosting service providers or to send newsletters. BIXI may also share your personal information as required by law or a court order.

Is your personal information sent outside of Québec?

Personal information collected by BIXI is hosted on secure servers which may be located outside of Québec, particularly in Canada and the United States. In this case, BIXI requires commitments regarding protection of personal information from its service providers.

How long do we keep your personal information?

BIXI keeps your personal information only for the time necessary for the purposes provided in this Privacy Policy and to comply with legal and regulatory obligations. After this time, your personal information will be destroyed or anonymized.


How do we protect the privacy of your personal information?

The personal information we collect is kept confidential in accordance with the laws applicable to the protection of personal information. In addition, if you choose to send us personal information by email, by instant messaging on our social networks or through a form available on our website, we will use only the information necessary to respond to your message and follow up on it, while ensuring that we maintain its confidentiality. We also take reasonable administrative, technical and physical measures to protect your personal information against loss, theft, or unauthorized access or use.

What are your rights?

Under the law, you have certain rights, such as the following:

  • The right to have the confidentiality of your personal information protected;
  • The right to access and correct your personal information;
  • Where applicable, the right to withdraw your consent to the disclosure or use of your personal information.

At any time, you may also remove your email from our newsletter mailing list by clicking on the unsubscribe link that appears at the bottom of the newsletter or by contacting us (see the section How to contact us)

How to contact us?

If you would like to know more about how your personal information is protected or if you would like to exercise your rights, particularly by withdrawing your consent, you can contact our privacy officer using the contact information below:

General Manager

By email:

By phone: 514-789-BIXI (2494) or toll-free 1-877-820-2453

By mail: 5945, avenue de Gaspé, Montréal, Québec, H2S 2X4

How do we update our Policy?

BIXI may occasionally update this Privacy Policy. Notices of updates may be used to notify you of recent changes to this policy, but posting the revised Privacy Policy will be deemed sufficient notice. By continuing to use our Site, you are agreeing to this policy and any updates.


Last update: May 4, 2023