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The Team Leader for External Repair Workshops reports to the Sustainable Mobility Project Manager – Bicycle Expertise, and their main responsibilities are to ensure smooth operations at workshops, known as Carrefours BIXI, for the entire summer season.

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Much more than just a transportation mode, BIXI Montréal lets you move freely around the city to go wherever the wind takes you. Our mission is to transform urban experience through active, accessible, innovative and collaborative mobility.

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Internal title: Customer service agent

As a Customer Service Agent, you’ll report to the Customer Service Assistant Director and be surrounded by BIXI experts and trainers who will help you contribute to the success of BIXI users’ journeys. You’ll be part of a group of new agents who will start training together, understand each other, collaborate and spend the summer together in a stimulating and inclusive work environment. You’ll receive customer satisfaction reviews that speak to the quality of your work.

Hourly wage is $22.00/hr.

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Reporting to the Sustainable Mobility Project Manager Bike Expertise, the main responsibilities of the bike mechanic at the external workshops are the maintenance of the BIXI bike fleet and answering general questions from customers at the workshops and temporary summer hubs.

This is a seasonal position in our outdoor workshops for the duration of BIXI summer season.

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Reporting to the team leader, the workshop station assembler will be responsible, among other things, for upgrading bicycle equipment. The contract will be for a period of six (6) months, starting in March and ending in December 2025.

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Reporting to the Director of Integrated Marketing, Communications and Public Affairs, the Assistant Director of Integrated Marketing will be responsible for supporting the implementation of a fully integrated marketing approach aligned with BIXI Montréal’s corporate objectives.

The Assistant Director will collaborate on the design, deployment and monitoring of customer acquisition, engagement, conversion and retention strategy. They will participate in the analysis and understanding of different customer personas (usage, customer lifetime value (CLTV), profitability). They must stay abreast of changes in the integrated marketing environment and actively contribute to the continuous improvement of marketing communications campaigns and initiatives.

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As a Sustainable Mobility Project Manager, you will play a central role in optimizing and ensuring the sustainability of our bike fleet.

Reporting to the Director of Technical Services, you will be responsible, among other responsibilities, to set up, coordinate and supervise new teams dedicated to bicycle maintenance directly in the field, based in external repair workshops (Carrefour BIXI. Ensure the proper deployment and optimization of BIXI hubs, guaranteeing effective coverage of maintenance needs.Establish close collaboration with Cyclochrome , our main subcontractor, to improve the performance and quality of repairs.

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Reporting to the Director of Technology & Innovation, the IT Manager is responsible for overseeing and managing information technology within the organization, ensuring that IT systems, applications, and digital infrastructure are efficient, secure, and aligned with BIXI’s strategic objectives. This role involves IT project management, coordination with other departments, and ongoing monitoring of technological innovations.

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Reporting to the Director of Technology and Innovation, the Programmer Analyst, Business Central and Power Platform Specialist will be responsible for monitoring, tracking and optimizing BIXI Montréal’s technology products developed both in-house and in SaaS mode.

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Reporting to the Road Operations Assistant Director, the Road Operations Supervisor is responsible for training, supervising and managing driver performance indicators.

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Reporting to the Customer Service Director, the candidate will be responsible for the management of his/her team, as well as the planning of the customer service workforce, and will actively participate in the scheduling process and continuous improvement.

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