Customer service jobs in Montreal

BIXI speaking, how can I help you?

Aren’t customer service jobs in Montreal the same no matter which company you work for? Nope! At BIXI, it’s all about being a reliable resource that people can count on when they have a question or an issue. It’s learning about different bike-sharing systems and making sure things are running smoothly in five North American cities (Montreal, Toronto, Détroit, Chattanooga and Tucson). It’s being part of a group of new agents who train together, understand each other, help each other out and spend the summer together.

As a Customer Service Agent, you’ll be called on (no pun intended) to answer the calls and, as needed, emails of BIXI users and clients from the other bike-sharing networks. You won’t be required to sell anything.

Students are welcome!

See available jobs

Perks of being a BIXI Customer Service Agent

  • Get the satisfaction of solving problems
  • Build a special relationship with BIXI users
  • Enjoy a flexible schedule (day, evening, weekends), tailored to your course schedule (if you’re a student)
  • Work in a sunny office
  • Get a competitive wage
  • Get a free BIXI seasonal membership
  • Have time for your personal projects during the winter
See other employee perks

An environment where you move forward

“Since joining BIXI in April 2022, I have been working in an incredibly dynamic and motivating atmosphere. The collaboration between departments creates a real synergy that makes every day enjoyable.

I particularly appreciate our spacious and sunny offices, which add positive energy to the work environment.

This experience has allowed me to grow both professionally and personally, thanks to the tools made available to us to promote our development. The human resources department stands out for its attentiveness and care, which strengthens commitment and a sense of belonging. BIXI is an environment where we move forward together with enthusiasm.”

– Hervé Elie, Level 2 Customer Service Agent

I’ll be back next season!

“I started a customer service job at BIXI in March 2021. What I enjoyed the most was the atmosphere in the office! The agents are dedicated, cheerful, hardworking and friendly. Not to mention, we often get doughnuts and other goodies!

This job allowed me to improve my English, which is my second language, and it has gotten way better. I’m very comfortable having a conversation with others now. This was my first experience at a customer service call centre and I loved it. So much so that I’ll be back next season!”

– Capucine Merlin, now Customer Service Supervisor, on her first season