{"id":6737,"date":"2023-03-09T14:12:58","date_gmt":"2023-03-09T19:12:58","guid":{"rendered":"https:\/\/bixi.com\/?page_id=6737"},"modified":"2025-09-05T14:32:43","modified_gmt":"2025-09-05T18:32:43","slug":"how-it-works-faq","status":"publish","type":"page","link":"https:\/\/bixi.com\/en\/how-to-use-the-bixi-service\/","title":{"rendered":"How to use the BIXI service &#8211; FAQ"},"content":{"rendered":"\t\t\t\t\t\t<header  class=\"page-title section-block\">\n\t\t\t\t<div class=\"container\">\n\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t<div class=\"col-md-10\">\n\t\t\t\t\t\t\t<div class=\"section-title\">\n\t\t\t\t\t\t\t\t<h1 class=\"title title-1\">BIXI FAQ\n<\/h1>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/header>\n\t\t\t\t\t\n\n\t\t<section  class=\"half-title-half-text section-block\">\n\t\t\t<div class=\"container\">\n\t\t\t\t<div class=\"row content-wrapper\">\n\t\t\t\t\t<div class=\"col col-md-12\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"row row-contents\">\n\t\t\t\t\t\t\t<div class=\"col-md-6 half-title\">\n\t\t\t\t\t\t\t\t<h2 class=\"main-title title-2\">How to use the BIXI service\n<\/h2>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-6 half-content\">\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Interested in renting a BIXI bike, but not sure how to go about it? <\/p>\n<p>You\u2019ve come to the right place! Here, you will find answers to the most frequently asked questions. <\/p>\n<p>If your question has not been included in the BIXI FAQ, you can always submit it by contacting us through <a href=\"https:\/\/bixi.com\/en\/contact-us\/\">our regular channels<\/a>. Our customer service representatives will be happy to answer any questions you may have. This BIXI FAQ will be updated regularly, so don\u2019t hesitate to consult it from time to time!<\/p>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btns\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/support.bixi.com\/hc\/en-ca\" \n\t\t\t\tclass=\"button button-primary \" \n\t\t\t\t \n\t\t\t\t>\n\t\t\t\t\t\t\t\t\t<span class=\"btn-mask\" data-button-label=\"Visit Help Center\">\n\t\t\t\t\t\t<span class=\"btn-label\">\n\t\t\t\t\t\t\tVisit Help Center\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"btn-mask-icon\">\n\t\t\t\t\t\t<i class=\"icon \"><\/i>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\n\n \n\t\t<section  class=\"open-collapse section-block\">\n\t\t\t<div class=\"container-fluid\">\n\t\t\t\t<div class=\"row\">\n\t\t\t\t\t<div class=\"col-md-12\">\n\t\t\t\t\t\t<div class=\"section-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"open-collapse-wrapper\" data-collapser>\n\t\t\t\t\t\t\t\t<div class=\"open-collapse-title\" data-collapser-controller>\n\t\t\t\t\t\t\t\t\t<button class=\"toggle-btn\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"oc-title title-4\">Who can use BIXI?    <\/div>\n\t\t\t\t\t\t\t\t\t\t<span class=\"open-close-btn\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"open-collapse-content\" data-collapser-target>\n\t\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t\t<p>Anyone 14&nbsp;years of age or older and over 1.24&nbsp;metres (4\u20191\u201d) can operate a regular BIXI. In order to rent an electric BIXI, users between 14&nbsp;and 17&nbsp;years of age must have a Class&nbsp;6D licence authorizing them to drive a motorcycle. Their membership is the responsibility of their legal guardian and must be purchased by the latter.<\/p>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"open-collapse-wrapper\" data-collapser>\n\t\t\t\t\t\t\t\t<div class=\"open-collapse-title\" data-collapser-controller>\n\t\t\t\t\t\t\t\t\t<button class=\"toggle-btn\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"oc-title title-4\">What is an electric BIXI (electric assisted bike)?<\/div>\n\t\t\t\t\t\t\t\t\t\t<span class=\"open-close-btn\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"open-collapse-content\" data-collapser-target>\n\t\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t\t<p>It\u2019s a bike that has been equipped with an electric motor and a rechargeable battery in order to help you pedal. They are easy to spot thanks to their blue colour. To take advantage of the electric assistance and activate the propulsion, all you have to do is pedal! The motor will instantly provide just the right amount of power to boost your speed up to 32&nbsp;km\/h.<\/p>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"open-collapse-wrapper\" data-collapser>\n\t\t\t\t\t\t\t\t<div class=\"open-collapse-title\" data-collapser-controller>\n\t\t\t\t\t\t\t\t\t<button class=\"toggle-btn\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"oc-title title-4\">How do I rent a BIXI bike?<\/div>\n\t\t\t\t\t\t\t\t\t\t<span class=\"open-close-btn\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"open-collapse-content\" data-collapser-target>\n\t\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t\t<p>The mobile application makes it simple!<\/p>\n<ol>\n<li>Purchase a one-way pass or a BIXI membership by clicking on \u201cRent a bike.\u201d If you already have a membership, log in to your account and start at step&nbsp;2.<\/li>\n<li>Click on the &#8220;Unlock&#8221; button at the bottom of the station map.<\/li>\n<li>Scan the QR&nbsp;code on the bike of your choice. (The yellow light will turn on to indicate that the request is being validated. The green light will turn on when the bike is unlocked).<\/li>\n<li>Firmly pull the unlocked bike out of the docking point by its handlebars. It\u2019s that easy!<\/li>\n<\/ol>\n<p>At the terminal:<\/p>\n<ol>\n<li>\nInsert your credit card at the terminal and follow the instructions to buy a one-way pass or have your membership recognized.<\/li>\n<li>Memorize or print the 5-digit unlocking code that appears on the screen at the end of the transaction.<\/li>\n<li>Enter your 5-digit code on the keypad at the docking point. (You will see a yellow light indicating that the code is being validated. The light will turn green when the bike is unlocked.)<\/li>\n<li>Firmly pull the unlocked bike out of the docking point by its handlebars. It\u2019s that easy!<\/li>\n<\/ol>\n<p>Notes :<\/p>\n<p>If the red light comes on, the bike is still locked. The entered code may be invalid, the bike may be damaged or the electric BIXI battery may not be charged. Try another docking point or call customer service at 514-789-BIXI&nbsp;(2494) or 1-877-820-2453 to report any malfunction.<\/p>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"open-collapse-wrapper\" data-collapser>\n\t\t\t\t\t\t\t\t<div class=\"open-collapse-title\" data-collapser-controller>\n\t\t\t\t\t\t\t\t\t<button class=\"toggle-btn\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"oc-title title-4\">How do I return a BIXI bike to a docking point?<\/div>\n\t\t\t\t\t\t\t\t\t\t<span class=\"open-close-btn\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"open-collapse-content\" data-collapser-target>\n\t\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t\t<p>Firmly push the front wheel of the bike into the bike dock slot until a mechanical \u201cclick\u201d is heard.<\/p>\n<ol>\n<li>If the green light comes on, the operation was successful, and the bike dock is locked!<\/li>\n<li>If the red light comes on, the bike is not properly locked, and you must start over. If the light remains red after several attempts, return your bike to another available bike dock.<\/li>\n<\/ol>\n<p>In the event of repeated failures, please contact customer service at 514-789-BIXI&nbsp;(2494) or 1-877-820-2453. The bike remains your responsibility until it is properly returned to a docking point. An improperly locked bike could result in over-billing. It is particularly important to make sure the light is on before leaving the station! For added security, download our mobile application. You will receive a notification once you have properly returned your bike.<\/p>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"open-collapse-wrapper\" data-collapser>\n\t\t\t\t\t\t\t\t<div class=\"open-collapse-title\" data-collapser-controller>\n\t\t\t\t\t\t\t\t\t<button class=\"toggle-btn\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"oc-title title-4\">Is there a time limit on how long I can keep my BIXI bike?<\/div>\n\t\t\t\t\t\t\t\t\t\t<span class=\"open-close-btn\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"open-collapse-content\" data-collapser-target>\n\t\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t\t<p>Yes, 24&nbsp;consecutive hours! This lengthy time limit allows you to ride your BIXI for as long as you want, without worry. <\/p>\n<p>However, you must always ensure the bike\u2019s safety, as it is your responsibility. We therefore recommend returning your BIXI to a station as soon as you are finished riding it. After 24 hours, the bike will be presumed stolen and you could be charged up to $2,000. <\/p>\n<p>Remember that you will be billed for every minute the bike is borrowed (with the exception of the first 45 minutes for regular BIXI bikes if you are a member) and that BIXI bikes are primarily used to increase mobility in the city. To this end, they must be shared!<\/p>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"open-collapse-wrapper\" data-collapser>\n\t\t\t\t\t\t\t\t<div class=\"open-collapse-title\" data-collapser-controller>\n\t\t\t\t\t\t\t\t\t<button class=\"toggle-btn\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"oc-title title-4\">Can I reserve a BIXI?<\/div>\n\t\t\t\t\t\t\t\t\t\t<span class=\"open-close-btn\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"open-collapse-content\" data-collapser-target>\n\t\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t\t<p>No, it is not possible to reserve a BIXI. You can, however, identify in real time the stations that host them via the BIXI application.<\/p>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"open-collapse-wrapper\" data-collapser>\n\t\t\t\t\t\t\t\t<div class=\"open-collapse-title\" data-collapser-controller>\n\t\t\t\t\t\t\t\t\t<button class=\"toggle-btn\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"oc-title title-4\">What is the maximum load a BIXI bike can support?<\/div>\n\t\t\t\t\t\t\t\t\t\t<span class=\"open-close-btn\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"open-collapse-content\" data-collapser-target>\n\t\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t\t<p>120&nbsp;kilograms (265&nbsp;pounds) for the bike and 8&nbsp;kilograms (18&nbsp;pounds) for the basket.<\/p>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"open-collapse-wrapper\" data-collapser>\n\t\t\t\t\t\t\t\t<div class=\"open-collapse-title\" data-collapser-controller>\n\t\t\t\t\t\t\t\t\t<button class=\"toggle-btn\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"oc-title title-4\">Can I take out more than one bike with my credit card?<\/div>\n\t\t\t\t\t\t\t\t\t\t<span class=\"open-close-btn\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"open-collapse-content\" data-collapser-target>\n\t\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t\t<p>Yes, you can rent a maximum of 4&nbsp;bikes with the same credit card at a station terminal. In this case, the rates indicated are applicable for each bike rented. Please note that a security deposit of $100 per bike is charged to your credit card and is held for 10&nbsp;days.<\/p>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"open-collapse-wrapper\" data-collapser>\n\t\t\t\t\t\t\t\t<div class=\"open-collapse-title\" data-collapser-controller>\n\t\t\t\t\t\t\t\t\t<button class=\"toggle-btn\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"oc-title title-4\">Is it mandatory to wear a bike helmet?<\/div>\n\t\t\t\t\t\t\t\t\t\t<span class=\"open-close-btn\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"open-collapse-content\" data-collapser-target>\n\t\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t\t<p>According to the Highway Safety Code, it is mandatory to wear a helmet when renting an electric bike, but not when riding a regular bike. Nevertheless, it is the only effective protection against head injuries. BIXI therefore recommends that you wear a helmet on every ride.<\/p>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"open-collapse-wrapper\" data-collapser>\n\t\t\t\t\t\t\t\t<div class=\"open-collapse-title\" data-collapser-controller>\n\t\t\t\t\t\t\t\t\t<button class=\"toggle-btn\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"oc-title title-4\">Can I get a ticket if I ride an electric BIXI without a helmet?<\/div>\n\t\t\t\t\t\t\t\t\t\t<span class=\"open-close-btn\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"open-collapse-content\" data-collapser-target>\n\t\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t\t<p>Yes. Failure to wear a helmet constitutes a violation of the <a href=\"https:\/\/saaq.gouv.qc.ca\/en\/road-safety\/modes-transportation\/bicycle\/head-helmet\">Highway Safety Code<\/a>. The fine can be up to $100.<\/p>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"open-collapse-wrapper\" data-collapser>\n\t\t\t\t\t\t\t\t<div class=\"open-collapse-title\" data-collapser-controller>\n\t\t\t\t\t\t\t\t\t<button class=\"toggle-btn\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"oc-title title-4\">Can I use an electric BIXI everywhere?<\/div>\n\t\t\t\t\t\t\t\t\t\t<span class=\"open-close-btn\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"open-collapse-content\" data-collapser-target>\n\t\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t\t<p>According to the <a href=\"https:\/\/saaq.gouv.qc.ca\/en\/road-safety\/modes-transportation\/bicycle\/safe-practices\">Highway Safety Code<\/a>, it is allowed to travel on public roads, with the exception of highways and their access roads. The electric BIXI is also authorized on cycle lanes. The sidewalks are reserved for pedestrians.<\/p>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"open-collapse-wrapper\" data-collapser>\n\t\t\t\t\t\t\t\t<div class=\"open-collapse-title\" data-collapser-controller>\n\t\t\t\t\t\t\t\t\t<button class=\"toggle-btn\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"oc-title title-4\">What is the maximum speed of an electric BIXI?<\/div>\n\t\t\t\t\t\t\t\t\t\t<span class=\"open-close-btn\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"open-collapse-content\" data-collapser-target>\n\t\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t\t<p>The propulsion speed is limited to 32&nbsp;km\/h to provide a safe user experience.<\/p>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"open-collapse-wrapper\" data-collapser>\n\t\t\t\t\t\t\t\t<div class=\"open-collapse-title\" data-collapser-controller>\n\t\t\t\t\t\t\t\t\t<button class=\"toggle-btn\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"oc-title title-4\">Are there any special safety rules that apply to using an electric BIXI?<\/div>\n\t\t\t\t\t\t\t\t\t\t<span class=\"open-close-btn\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"open-collapse-content\" data-collapser-target>\n\t\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t\t<p>Yes. Wearing a helmet that meets safety standards is mandatory, and users 14&nbsp;to&nbsp;17 years of age must, at minimum, have a Class&nbsp;6D licence authorizing them to drive a moped. No licence is required for users 18 years of age or older.<\/p>\n<p>Users must obey the <a href=\"https:\/\/saaq.gouv.qc.ca\/en\/road-safety\/modes-transportation\/electric-bike\/\">Highway Safety Code<\/a> at all times.<\/p>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"open-collapse-wrapper\" data-collapser>\n\t\t\t\t\t\t\t\t<div class=\"open-collapse-title\" data-collapser-controller>\n\t\t\t\t\t\t\t\t\t<button class=\"toggle-btn\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"oc-title title-4\">I subscribed online. Can I use the service right away?<\/div>\n\t\t\t\t\t\t\t\t\t\t<span class=\"open-close-btn\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"open-collapse-content\" data-collapser-target>\n\t\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t\t<p>Yes! You can start using your membership with the BIXI app or your credit card associated with the account.<\/p>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"open-collapse-wrapper\" data-collapser>\n\t\t\t\t\t\t\t\t<div class=\"open-collapse-title\" data-collapser-controller>\n\t\t\t\t\t\t\t\t\t<button class=\"toggle-btn\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"oc-title title-4\">Can I lend my BIXI membership to someone else?<\/div>\n\t\t\t\t\t\t\t\t\t\t<span class=\"open-close-btn\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"open-collapse-content\" data-collapser-target>\n\t\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t\t<p>No. Your BIXI membership is linked to your personal account in our mobile application and, consequently, to your credit card. You are responsible for all trips made using your account. BIXI memberships are non-transferable.<\/p>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"open-collapse-wrapper\" data-collapser>\n\t\t\t\t\t\t\t\t<div class=\"open-collapse-title\" data-collapser-controller>\n\t\t\t\t\t\t\t\t\t<button class=\"toggle-btn\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"oc-title title-4\">What is happening with the BIXI key?<\/div>\n\t\t\t\t\t\t\t\t\t\t<span class=\"open-close-btn\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"open-collapse-content\" data-collapser-target>\n\t\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t\t<p>Since the 2021&nbsp;season, the BIXI key is no longer be offered upon purchase of a first membership. All users, members and occasional riders, are invited to download the app to unlock BIXI bikes at the stations. This decision was taken out of environmental concern, to avoid wasting plastic, but also to offer a better BIXI experience. <\/p>\n<p>The app doesn\u2019t only allow you to rent bikes, but also to check their availability, consult stations&#8217; maps, calculate the duration of your trip, receive promotions, join the <a href=\"https:\/\/bixi.com\/en\/ami-bixi\/\">AMI BIXI program<\/a> and access your account.<\/p>\n<p><a href=\"http:\/\/onelink.to\/bixi\">Download the BIXI app<\/a><\/p>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"open-collapse-wrapper\" data-collapser>\n\t\t\t\t\t\t\t\t<div class=\"open-collapse-title\" data-collapser-controller>\n\t\t\t\t\t\t\t\t\t<button class=\"toggle-btn\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"oc-title title-4\">I already have a BIXI key. Does it still work?<\/div>\n\t\t\t\t\t\t\t\t\t\t<span class=\"open-close-btn\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"open-collapse-content\" data-collapser-target>\n\t\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t\t<p>Yes! Your BIXI key is linked to the membership of your choice. You can also logging in to your account on the app to take a bike.<\/p>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"open-collapse-wrapper\" data-collapser>\n\t\t\t\t\t\t\t\t<div class=\"open-collapse-title\" data-collapser-controller>\n\t\t\t\t\t\t\t\t\t<button class=\"toggle-btn\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"oc-title title-4\">I tried returning my bike, the light went red or there was no light and I can\u2019t take my bike out. What do I do?<\/div>\n\t\t\t\t\t\t\t\t\t\t<span class=\"open-close-btn\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"open-collapse-content\" data-collapser-target>\n\t\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t\t<p>Contact our customer service line immediately at 514-789-BIXI&nbsp;(2494) or at 1-877-820-2453. The red light indicates that the bike was not returned properly. The green light is the only signal you can rely on when you return a bike. <\/p>\n<p>The bike remains under your responsibility until it is properly locked in a dock or, if this proves impossible, until the bike is handed over to a BIXI representative.<\/p>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"open-collapse-wrapper\" data-collapser>\n\t\t\t\t\t\t\t\t<div class=\"open-collapse-title\" data-collapser-controller>\n\t\t\t\t\t\t\t\t\t<button class=\"toggle-btn\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"oc-title title-4\">What do I do if there are no empty bike docks when I want to return my bike?<\/div>\n\t\t\t\t\t\t\t\t\t\t<span class=\"open-close-btn\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"open-collapse-content\" data-collapser-target>\n\t\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t\t<p>You can request a 15-minute time credit at a station kiosk, free of charge. This should give you enough time to return your bike to a nearby station. You will need your credit card (short-term access) or the 7-digit number on the back of your BIXI key (members) to identify yourself at the station kiosk. Please note that the Time Credit option is only available when the station is full and you are not able to return your bike. <\/p>\n<p>Refer to the station kiosk to have a list of the three closest stations and the number of docks available in real time. Refer to the BIXI app to see where all the stations are and to see how many docks are available in real time. <\/p>\n<p>Otherwise, you can contact our customer service at 514-789-BIXI&nbsp;(2494) or 1-877-820-2453 for immediate assistance.<\/p>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"open-collapse-wrapper\" data-collapser>\n\t\t\t\t\t\t\t\t<div class=\"open-collapse-title\" data-collapser-controller>\n\t\t\t\t\t\t\t\t\t<button class=\"toggle-btn\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"oc-title title-4\">What do I do if there are no bikes available at my station?<\/div>\n\t\t\t\t\t\t\t\t\t\t<span class=\"open-close-btn\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"open-collapse-content\" data-collapser-target>\n\t\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t\t<p>Check the system map available on the BIXI app or the list at the kiosk to see where all the stations are and to see bike availability in real time.<\/p>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"open-collapse-wrapper\" data-collapser>\n\t\t\t\t\t\t\t\t<div class=\"open-collapse-title\" data-collapser-controller>\n\t\t\t\t\t\t\t\t\t<button class=\"toggle-btn\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"oc-title title-4\">My BIXI bike has been lost or stolen. What happens now?<\/div>\n\t\t\t\t\t\t\t\t\t\t<span class=\"open-close-btn\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"open-collapse-content\" data-collapser-target>\n\t\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t\t<p>You must notify us of the loss or theft of a bike as quickly as possible. Contact our customer service at 514-789-BIXI&nbsp;(2494) or at 1-877-820-2453. A penalty of $1,000 for a regular BIXI or $2,000 for an electric BIXI may apply.<\/p>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"open-collapse-wrapper\" data-collapser>\n\t\t\t\t\t\t\t\t<div class=\"open-collapse-title\" data-collapser-controller>\n\t\t\t\t\t\t\t\t\t<button class=\"toggle-btn\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"oc-title title-4\">I&#8217;ve had an accident involving my BIXI bike. What do I do?<\/div>\n\t\t\t\t\t\t\t\t\t\t<span class=\"open-close-btn\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"open-collapse-content\" data-collapser-target>\n\t\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t\t<p>As soon as you feel well enough to do so, you must report the incident to customer service at 514-789-BIXI (2494) or 1-877-820-2453 and lock the bike to a docking point. If this is not possible, you will need to return it in person to a BIXI representative. We will be able to retrieve the bike and assess it before it is used by another user.<\/p>\n<p>We also strongly recommend that you file a police report and provide us with the report number.<\/p>\n<p>Remember that until the bike is locked or returned to BIXI, it remains your responsibility.<\/p>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"open-collapse-wrapper\" data-collapser>\n\t\t\t\t\t\t\t\t<div class=\"open-collapse-title\" data-collapser-controller>\n\t\t\t\t\t\t\t\t\t<button class=\"toggle-btn\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"oc-title title-4\">My bike is defective. What do I do?<\/div>\n\t\t\t\t\t\t\t\t\t\t<span class=\"open-close-btn\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"open-collapse-content\" data-collapser-target>\n\t\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t\t<p>Simply lock your bike at a station and report the situation by pressing the red button located on the docking point or via your last rental in the BIXI app so that a technician can take care of the problem. If you encounter any difficulties, contact customer service at 514-789-BIXI (2494) or 1-877-820-2453.<\/p>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"open-collapse-wrapper\" data-collapser>\n\t\t\t\t\t\t\t\t<div class=\"open-collapse-title\" data-collapser-controller>\n\t\t\t\t\t\t\t\t\t<button class=\"toggle-btn\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"oc-title title-4\">My transaction was denied. What should I do?<\/div>\n\t\t\t\t\t\t\t\t\t\t<span class=\"open-close-btn\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"open-collapse-content\" data-collapser-target>\n\t\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t\t<p>We invite you to verify with your financial institution. Please note that there is a $100&nbsp;security deposit per bike when you join BIXI with a one-way trip. Contact our customer service line at 514-789-BIXI&nbsp;(2494) or at 1-877-820-2453 for further details.<\/p>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"open-collapse-wrapper\" data-collapser>\n\t\t\t\t\t\t\t\t<div class=\"open-collapse-title\" data-collapser-controller>\n\t\t\t\t\t\t\t\t\t<button class=\"toggle-btn\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"oc-title title-4\">My electric BIXI is discharged. What to do ?<\/div>\n\t\t\t\t\t\t\t\t\t\t<span class=\"open-close-btn\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"open-collapse-content\" data-collapser-target>\n\t\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t\t<p>Simply return the bike to a BIXI station and take another to continue your journey. The team on the road or the electrified station will charge it.<\/p>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"open-collapse-wrapper\" data-collapser>\n\t\t\t\t\t\t\t\t<div class=\"open-collapse-title\" data-collapser-controller>\n\t\t\t\t\t\t\t\t\t<button class=\"toggle-btn\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"oc-title title-4\">In case of emergency, how do you turn off the electric assistance mode?<\/div>\n\t\t\t\t\t\t\t\t\t\t<span class=\"open-close-btn\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"open-collapse-content\" data-collapser-target>\n\t\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t\t<p>To deactivate electric assistance manually, simply press and hold the button on the top of the stem for 5&nbsp;seconds. The button emits a blinking blue light when the engine is off.<\/p>\n<p>Note that it is not necessary to turn off the power assistance after each use. It automatically turns off after 5&nbsp;minutes when not used.<\/p>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"open-collapse-wrapper\" data-collapser>\n\t\t\t\t\t\t\t\t<div class=\"open-collapse-title\" data-collapser-controller>\n\t\t\t\t\t\t\t\t\t<button class=\"toggle-btn\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"oc-title title-4\">There are no regular BIXIs or electric BIXIs at my station. Why?<\/div>\n\t\t\t\t\t\t\t\t\t\t<span class=\"open-close-btn\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"open-collapse-content\" data-collapser-target>\n\t\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t\t<p>Users are free to pick up and return BIXIs at any station of their choice, which means that regular BIXIs and electric BIXIs can be found all over the city, or concentrated in certain areas at certain times. Rest assured, however, that BIXI monitors the distribution of bikes and ensures their redistribution throughout the BIXI network.<\/p>\n<p>In the Greater Montreal area, the fleet is composed of 75% regular BIXIs and 25% electric BIXIs.<br \/>\nIn Sherbrooke, the fleet is composed of 20% regular BIXIs and 80% electric BIXIs.<\/p>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"open-collapse-wrapper\" data-collapser>\n\t\t\t\t\t\t\t\t<div class=\"open-collapse-title\" data-collapser-controller>\n\t\t\t\t\t\t\t\t\t<button class=\"toggle-btn\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"oc-title title-4\">Is the service available year-round?<\/div>\n\t\t\t\t\t\t\t\t\t\t<span class=\"open-close-btn\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"open-collapse-content\" data-collapser-target>\n\t\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t\t<p>Following the BIXI year-round pilot project during the winter of 2023-2024, the service is now available 12&nbsp;months a year in 10&nbsp;boroughs of Montreal and in Westmount. <a href=\"https:\/\/bixi.com\/en\/bixi-year-round\/\">Full details here.<\/a><\/p>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":37,"featured_media":0,"parent":0,"menu_order":55,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-6737","page","type-page","status-publish","hentry"],"acf":{"has_pink_background":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ BIXI : How to use our service - BIXI Montr\u00e9al<\/title>\n<meta name=\"description\" content=\"Are you renting a bike for the first time with BIXI? 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