Pricing FAQ | BIXI Montréal

BIXI Pricing FAQ: all about rates Got questions? We’ve got answers!

Got questions? We’ve got answers! If your question hasn’t been included in the BIXI Pricing FAQ, you can always contact BIXI customer service through our regular channels. Our representatives will be happy to clarify certain pricing points for you. This BIXI Pricing FAQ will also be updated regularly, to add frequently received questions or to clarify certain points. Don’t hesitate to check back from time to time!

1 - Why have you moved to per-minute pricing?

Pricing has been changed to be more flexible, more accessible and better adapted to the needs and desires of more customers. This allows us to offer you short trips that are less expensive with regular BIXI bikes and no longer limit your travel time. You now only pay for the time you use. Not a penny more.

2 - Why are electric BIXI trips more expensive?

Electric BIXI bikes require more mechanical attention. They are more frequently transported to the warehouse, where the CycloChrome team provides expert maintenance. They also require the care of a ground team dedicated to recharging their batteries to ensure that they are always sufficiently powered for your trips.

3 - Is there a membership that includes unlimited BIXI electric trips?

Not at the moment. However, we remain open to evaluating this possibility for future seasons. Until then, current memberships offer a substantial discount on BIXI electric minutes.

4 - Are usage minutes included when you take a one-way trip?

No. The initial fee simply allows you to proceed with the bike rental by unlocking the bike of your choice. Afterwards, you can cycle for as long as you like, and each minute will be billed individually.

5 - Are usage minutes included when you purchase a membership?

Yes! 45 minutes of regular BIXI travel time are included with your seasonal or monthly membership.

6 - My 2020 annual membership is still valid. What will happen?

No worries! Your membership will be honoured until its expiration or the end of the season, whichever comes first. Electric BIXI will still start at $1, and the additional fee brackets ($1.80 for the first 15 minutes and $3 for each additional bracket) will continue to apply. After your current annual membership expires, you’ll have the opportunity to purchase a 2021 seasonal membership (before May 31) or a monthly membership. 

7 - Is it possible to purchase a seasonal membership if my 2020 annual membership is still valid?

Yes. Your new seasonal membership will start once your current membership has ended. Please note, however, that the seasonal memberships expires on a fixed date: November 15, 2021. Depending on the end date of your current membership and the number of days remaining in the season, it may be more advantageous for you to purchase one or more monthly subscriptions to end the season on a high note. Don’t feel like buying a new membership every 30 days? Activate automatic renewal, and you won’t have to worry about it!

8 - I only want to use BIXI occasionally, can I do so without subscribing?

Yes! A one-way ticket can be purchased when you need it via the BIXI mobile app or the kiosk at most stations. For more details, see one-way fares.

9 - I want to be a member for the entire season. How do I do this?

The seasonal membership is available until May 31, 2021. You can purchase it here. After May 31, opt for a monthly membership and check “automatic renewal.” At the end of your 30-day membership, a new membership will start, and you won’t have to worry about renewal until the start of the next season!

10 - What is the $100 security deposit?

When you join BIXI with a One-Way Pass, there is a pre-authorization hold of $100 per bike. This is not a charge against your credit card, it acts as a security deposit and gets returned to you. Holds can take up to 10 days to get released, depending on your credit card company. The hold release might take up to 30 days with an international credit card.

11 - How do I subscribe to a membership?

The 1-year membership and the 30-day membership are offered on the website and the mobile app. If you do not have Internet access, contact our customer service line at 514-789-BIXI (2494) or at 1-877-820-2453 (open 24/7). Please note that you need a VISA, MasterCard, or AMEX credit card to subscribe and that an email address will be requested. However, there will not be a $100 security deposit placed on your credit card.

12 - How do I subscribe to a short-term access?

One-ways are available on the BIXI mobile app and at most of the BIXI station kiosks. Payment can be made using a VISA, MasterCard, or AMEX credit card. Please note that a security deposit of $100 per bike is placed on your credit card. This hold can take up to 10 days to get released, depending on your credit card company. With an international credit card, the hold can take up to 30 days to get released.

It is also possible to get a one-way trip with your pre-registered OPUS card. No security deposit will then be required, but a valid credit card must be linked to your account at all times.

13 - How will I be billed for my usage fees?

For BIXI members, usage fees (if applicable) for trips with an electric BIXI or for those of more than 45 minutes with a regular BIXI are billed on the 20th day of each month. You will receive an email each month letting you know when your online statement is available. Your statement can be viewed when you sign in to your online BIXI space. For a one-way, usage fees will be billed to your credit card at the end of your trip.

14 - Is it possible to subscribe if I don't have a credit card?

Yes. You have the option to subscribe without a credit card or prepaid credit card by becoming an additional member. The account and credit card holder will complete the subscription form to add you to the account and purchase a membership for you. This person will become responsible for the account and the financial transactions of all subscribers on his or her account.

15 - What does a membership with a co-member involve?

A BIXI account holder with a valid credit card on file may pay for the expenses of several members. This person is responsible for the account and financial transactions of all his/her co-members, i.e., the amount of their respective memberships and their usage fees (if applicable). Only the account holder may renew the memberships of his/her co-members. If a co-member’s bike is lost, the charges will be billed to the account holder’s credit card. On the 20th day of each month, the account holder will receive an account statement detailing the charges of each member for whom the account holder is responsible.


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