Electric BIXI

pilot project

Frequently asked questions

Frequently asked questions

If you need help, don't hesitate to contact us.

1 - Where will the test take place?

From August 15 to November 15, 2018,* a fleet of five (20) electric bikes will be distributed at two (3) stations located in the Saint-Laurent borough

  •     Métro Côte-Vertu – Place Rodolphe-Rousseau
  •     Public Works – City of Montreal, Saint-Laurent Borough (13001, Cavendish Boulevard)
  •     Ericsson Offices (8275 route Transcanadienne)

*Electric bikes will only be available to selected participants from August 15 to October 31, 2018.

2 - Why will the is the test will take place being done on a closed circuit in the borough of Saint-Laurent?

This test is taking place on a closed circuit for operational and logistical reasons.

First, the stations are not mobile. They must be connected to a power source.

The Saint-Laurent borough is the ideal location since the BIXI network isn’t available yet in this area and the power stations are not compatible with current BIXI bikes.

Second, piloting this project on a closed circuit makes it possible to test electric bike battery recharging at the same station, provides better control over unforeseeable events and makes it easier to collect participant data. 

3 - Who can test the electric bikes on the closed circuit?

We invited Public Works employees in the Saint-Laurent borough to participate. Participants 18 years of age and older were then chosen on a voluntary basis. They completed the participation form and agreed to comply with the Highway Safety Code established by the Société de l'assurance automobile du Québec (SAAQ), including wearing a helmet at all times. 

4 - What is the speed limit of an electric BIXI?

Although the SAAQ has set the maximum speed for electric bicycles at 32 km/h, BIXI Montreal has decided to limit the bicycles’ drive speed to 25 km/h during testing so users have a safer experience.

5 - Are there any special safety rules that apply when riding an electric BIXI?

Yes. The Highway Safety Code established special rules for riding electric bicycles:

- You must wear a protective helmet that meets government standards.

- You must be at least 14 years old*.

* Users ages 14 to 17 must have a class 6D permit authorizing them to drive a moped. For users age 18 or over, no permit is necessary.

- You must obey the Highway Safety Code at all times. For more details, visit saaq.gouv.qc.ca.

 

If you don’t wear a protective helmet, you’ll be violating the Highway Safety Code and you may be fined up to $100.

6 - How do I rent an electric BIXI?

Only people with an electric BIXI access card can rent an electric bike.

 

1. First, find an electric BIXI station

●       Métro Côte-Vertu – Place Rodolphe-Rousseau

●       Public Works – City of Montreal, Saint-Laurent Borough (13001, Cavendish Boulevard)

You can also located stations by downloading the CycleFinder application.

 

2. Choose an electric BIXI.

 

3. Insert your electric BIXI access card into the dock.

 

4. Put on your helmet. (You must wear a helmet when riding an electric BIXI.)

 

5. Obey the Highway Safety Code.

 

6. Bring the bike back to an electric BIXI station. Put your bike in the bike dock and push the front wheel firmly forward until the green light comes on and the wheel locks into the dock. If the bike is not properly locked, a red light will come on and you will have to try again. If the dock light is still red, try again with a different open dock.

 

7. Complete the survey you will receive by email. 

7 - How do I activate the electric power assist mode?

Just pedal to activate the electric power assist. The drive system will automatically start the motor and begin working. The button’s blue light will stay on while the motor is on.

If the electric assist does not activate when pedalling, the motor is deactivated. Just press the start button on top of the stem (in the middle of the handlebars) and pedal to restart the drive system.

8 - How do I deactivate the electric power assist mode?

To turn the electric power assist off manually, just press the start button on the stem and hold it down for five (5) seconds. The button’s blue light blinks when the motor is turned off.

You don’t need to turn the motor off after each use. It automatically stops when it has not been used for five (5) minutes.

9 - What if I lose my electric BIXI card or if it’s deactivated?

Please contact us at 1-514-789-2494 and tell us your card number. This information was recorded on the participation form you signed.

10 - Can I lend someone my BIXI electric access card?

No. The BIXI card is non-transferable. Only eligible users who have completed the participation form may use an electric BIXI access card.

11 - What should I do if an electric BIXI’s battery is dead or if the bike is damaged?

If the bike is damaged in an accident, call 911 or BIXI Montreal customer service at 1-514-789-2494, depending on the situation.

If the battery has run out, simply return the bike to an electric BIXI station.

[endif]
Network info

Stay up to date

All network changes are posted daily.

Click here
Retour

Stay up to date

All network changes are posted daily.

Station Map

Network info

2018-10-31
-

- Square Sir-Georges-Etienne-Cartier / Ste-Émilie station has been removed.
2018-10-29
-

- Ottawa / Peel station has been removed.
2018-10-23
-

- Lincoln / du Fort station has been removed.
2018-10-17
-

- Ste-Famille / des Pins station reinstated today.

-

- Pontiac / Gilford station reinstated today.
2018-10-12
-

- Hutchison/ Prince-Arthur Hutchison/ Prince-Arthur

-

- Alexandre de Sève / de Maisonneuve station is temporarily removed for work purpose.
2018-10-10
-

- Maguire / St-Laurent station is temporarily removed for work purpose.

-

- Crescent / de Maisonneuve station is temporarily removed for work purpose.
2018-10-09
-

- St-Jacques / St-Pierre station reinstalled today.
2018-10-02
-

- Frontenac / du Mont-Royal station reinstated today.

-

- Wurtele / de Rouen station reinstated today.
2018-10-01
-

- Island / Centre station reinstalled today.
2018-09-26
-

- Rockland / Lajoie station has been removed.

-

- Stuart / de la Côte-Ste-Catherine station has been removed.
2018-09-24
-

- University / Prince-Arthur station reinstalled today.

-

- The stations at Parc-La Fontaine / Roy and Parc-La Fontaine / Duluth have been removed.
2018-09-19
-

- Mozart / St-Laurent station has been removed.
2018-09-18
-

- University / Prince-Arthur station has been removed.
2018-09-11
-

- Sanguinet / Ontario station reinstalled today.

-

- Parc Jeanne Mance (monument à sir George-Étienne Cartier) station reinstated today.
2018-09-05
-

- Beaudry / Ontario station reinstated today.

-

- Sanguinet / Ontario station has been removed.
2018-09-04
-

- Plessis / Ontario station is temporarily removed for work purpose.
2018-08-29
- De la Montagne / Sherbrooke station is temporarily removed for work purpose.
2018-08-16
9:00 - We are currently having a problem with our rental system for casual users as well as those using the BIXI app, Transit app or OPUS card. Members with a BIXI key are not affected. We will keep you posted.

15:23 - The network is now restored.
2018-08-15
-

- (Island / Centre) station is temporarily removed for work purpose.

-

- Milton / Durocher station reinstalled today.
2018-08-13
-

- Jeanne Mance / du Mont-Royal station is moved to the intersection of de l'Esplanade / du Mont-Royal.
2018-08-09
- Clark / Prince-Arthur station has been reinstated today.

- Alexandra / Waverly station has been reinstated today.

- Milton / du Parc station has been reinstated today.
2018-08-08
- Wurtele / de Rouen station is temporarily removed for work purpose.
2018-07-17
-

- Métro Beaubien (de Chateaubriand / Beaubien) station reinstated today.
2018-07-16
-

- Casgrain / Mozart has been removed.

-

- (Alexandra / Waverly) sation has been removed.
2018-07-13
- de Bleury / Mayor station has been reinstated today.
2018-07-12
- Cartier / Marie-Anne station is temporarily removed for work purpose.
2018-07-11
-

- Quesnel / Vinet station reinstated today.

- Ste-Catherine / Dézéry station is moved to the intersection of Darling / Ste-Catherine
2018-07-09
-

- Roy / St-Hubert station has been removed.
2018-07-05
- de Chateaubriand / Beaubien station is temporarily removed for work purpose.
2018-07-03
-

- Métro Berri-UQAM (St-Denis / de Maisonneuve) station has been removed.

-

- Ste-Catherine / St-Denis station has been removed.

-

- Tupper / du Fort station was installed today.
2018-06-29
- Due to the Canada day event, several stations must be temporarily removed: de la Cathédrale / René-Lévesque, Ste-Catherine / St-Marc, Tupper / du Fort.
2018-06-28
- Métro Place-des-Arts 2 (de Maisonneuve / de Bleury) station is temporarily removed for work purpose.

- Marquette / des Carrières was installed today.
2018-06-27
-

- Duke / Brennan station has been removed.

-

- Hochelaga / Chapleau station was installed today.
2018-06-26
-

- Cartier / St-Joseph has been removed.

-

- du President-Kennedy / Robert Bourassa station was installed.

-

- des Érables / Rachel station has been removed.

-

- St-Charles / St-Sylvestre station was installed today.
2018-06-22
- Cartier / Masson is temporarily removed for work purpose

- Parc Plage station reinstated today.
2018-06-21
- Gauthier / Parthenais station has been removed.
2018-06-20
-

- Roy / St-Hubert station has been removed.
2018-06-15
- du President-Kennedy / Robert Bourassa station is temporarily removed for work purpose
2018-06-13
-

- Peel / avenue des Canadiens de Montréal was installed.
2018-06-12
-

- Cypress / Peel station was installed.

-

- St-Alexandre / Carmichael station has been removed.

-

- Métro Lionel-Groulx (Atwater / Lionel-Groulx) station was installed.
2018-06-11
-

- Metcalfe / de Maisonneuve station was installed.

-

- Quesnel / Vinet station has been removed.
2018-06-08
- Hochelaga / Chapleau station is temporarily removed for work purpose.
2018-06-07
- Metcalfe / de Maisonneuve station is temporarily removed for work purpose.

- 9e avenue / Dandurand station is temporarily removed for work purpose.

- Métro Frontenac (Ontario / du Havre) station has been removed.
2018-06-05
-

- Parthenais / Laurier station was installed.
2018-06-04
-

- Basin / Richmond station has been removed.

-

- Notre-Dame / Chatham station has been removed.

-

- Cypress / Peel station has been removed.
2018-05-31
- Jeanne-Mance / St-Viateur station reinstated today.

- de Marseille / Viau station is moved to the Centre Pierre-Charbonneau

- Louis-Colin / Willowdale station is moved to the intersection of Louis-Colin / McKenna
2018-05-30
-

- de l'Église / Bannantyne station was installed today.

-

- de l'Église / de Verdun station was installed today.
2018-05-29
-

- Peel / avenue des Canadiens de Montréal station has been removed.

-

- Alexandra / Jean-Talon station has been removed.
2018-05-28
-

- de Bleury / Mayor station is moved to the intersection of Maisonneuve /de Bleury.

-

- de Chateaubriand / Beaubien station reinstated today.
2018-05-24
- Metcalfe / du Square Dorchester station is moved to the intersection of de la Cathédrale / René-Lévesque

- Clark / St-Cuthbert station is moved to the intersection St-Cuthbert / St-Urbain
2018-05-23
-

- Parthenais / Laurier station has been removed.
2018-05-22
-

- Duke / Brennan station was installed today.

-

- d'Outremont / Ogilvy station was installed today.

-

- Henri-Julien / du Carmel station was installed today.
2018-05-18
- Metcalfe / Ste-Catherine station is moved to the intersection of Mansfield / René-Lévesque

- Pierre-de-Coubertin / Aird station is moved to the intersection of Pierre-de-Coubertin / Sicard
2018-05-17
- Métro Université de Montréal station reinstated today.

- Jean-Brillant / McKenna station reinstated today.
2018-05-16
-

- St-Alexandre / Ste-Catherine (6081) station was installed today.

-

- St-Marc / Sherbrooke station was installed today.

- Ontario / Clark station is moved to the intersection of Ste-Catherine / Clark
2018-05-15
-

- Station Fullum / Sherbrooke station was installed today.
2018-05-14
-

- Jeanne-Mance / St-Viateur station has been removed.

-

- Laurier / 15e avenue station is temporarily closed for work purpose.

-

- St-Antoine / St-François-Xavier station installed today.

-

- St-Nicolas / Place d'Youville station installed today.

-

- Wurtele / Ontario station is moved to the intersection of Wurtele / de Rouen
2018-05-11
- Boyer / Beaubien station reinstated today

- Métro Lucien-L'Allier (Lucien l'Allier / Argyle) station has been removed.

- Mackay / René-Lévesque station has been removed.
2018-05-10
- St-Dominique / Gounod station reinstated today.

- St-Antoine / St-François-Xavier station is temporarily removed for work purpose.
2018-05-09
-

- Métro Berri-UQAM (St-Denis / de Maisonneuve) station reinstalled today.

-

- St-Urbain / Beaubien station is temporarily closed for work purpose.

- Eadie / Dubois station reinstated today.

- Square Sir-Georges-Étienne-Cartier / St-Ambroise station reinstated today.
2018-05-08
-

- Jogues / Allard station installed today

-

- de Chateaubriand / Beaubien station has been removed.

-

- Atwater / Ste-Catherine station installed today.
2018-05-07
-

-

- Fullum / Sherbrooke station has been removed.
0000-00-00
-
Retour