Electric BIXI

pilot project

Frequently asked questions

Frequently asked questions

If you need help, don't hesitate to contact us.

1 - Where will the test take place?

From August 15 to November 15, 2018,* a fleet of five (20) electric bikes will be distributed at two (3) stations located in the Saint-Laurent borough

  •     Métro Côte-Vertu – Place Rodolphe-Rousseau
  •     Public Works – City of Montreal, Saint-Laurent Borough (13001, Cavendish Boulevard)
  •     Ericsson Offices (8275 route Transcanadienne)

*Electric bikes will only be available to selected participants from August 15 to October 31, 2018.

2 - Why will the is the test will take place being done on a closed circuit in the borough of Saint-Laurent?

This test is taking place on a closed circuit for operational and logistical reasons.

First, the stations are not mobile. They must be connected to a power source.

The Saint-Laurent borough is the ideal location since the BIXI network isn’t available yet in this area and the power stations are not compatible with current BIXI bikes.

Second, piloting this project on a closed circuit makes it possible to test electric bike battery recharging at the same station, provides better control over unforeseeable events and makes it easier to collect participant data. 

3 - Who can test the electric bikes on the closed circuit?

We invited Public Works employees in the Saint-Laurent borough to participate. Participants 18 years of age and older were then chosen on a voluntary basis. They completed the participation form and agreed to comply with the Highway Safety Code established by the Société de l'assurance automobile du Québec (SAAQ), including wearing a helmet at all times. 

4 - What is the speed limit of an electric BIXI?

Although the SAAQ has set the maximum speed for electric bicycles at 32 km/h, BIXI Montreal has decided to limit the bicycles’ drive speed to 25 km/h during testing so users have a safer experience.

5 - Are there any special safety rules that apply when riding an electric BIXI?

Yes. The Highway Safety Code established special rules for riding electric bicycles:

- You must wear a protective helmet that meets government standards.

- You must be at least 14 years old*.

* Users ages 14 to 17 must have a class 6D permit authorizing them to drive a moped. For users age 18 or over, no permit is necessary.

- You must obey the Highway Safety Code at all times. For more details, visit saaq.gouv.qc.ca.

 

If you don’t wear a protective helmet, you’ll be violating the Highway Safety Code and you may be fined up to $100.

6 - How do I rent an electric BIXI?

Only people with an electric BIXI access card can rent an electric bike.

 

1. First, find an electric BIXI station

●       Métro Côte-Vertu – Place Rodolphe-Rousseau

●       Public Works – City of Montreal, Saint-Laurent Borough (13001, Cavendish Boulevard)

You can also located stations by downloading the CycleFinder application.

 

2. Choose an electric BIXI.

 

3. Insert your electric BIXI access card into the dock.

 

4. Put on your helmet. (You must wear a helmet when riding an electric BIXI.)

 

5. Obey the Highway Safety Code.

 

6. Bring the bike back to an electric BIXI station. Put your bike in the bike dock and push the front wheel firmly forward until the green light comes on and the wheel locks into the dock. If the bike is not properly locked, a red light will come on and you will have to try again. If the dock light is still red, try again with a different open dock.

 

7. Complete the survey you will receive by email. 

7 - How do I activate the electric power assist mode?

Just pedal to activate the electric power assist. The drive system will automatically start the motor and begin working. The button’s blue light will stay on while the motor is on.

If the electric assist does not activate when pedalling, the motor is deactivated. Just press the start button on top of the stem (in the middle of the handlebars) and pedal to restart the drive system.

8 - How do I deactivate the electric power assist mode?

To turn the electric power assist off manually, just press the start button on the stem and hold it down for five (5) seconds. The button’s blue light blinks when the motor is turned off.

You don’t need to turn the motor off after each use. It automatically stops when it has not been used for five (5) minutes.

9 - What if I lose my electric BIXI card or if it’s deactivated?

Please contact us at 1-514-789-2494 and tell us your card number. This information was recorded on the participation form you signed.

10 - Can I lend someone my BIXI electric access card?

No. The BIXI card is non-transferable. Only eligible users who have completed the participation form may use an electric BIXI access card.

11 - What should I do if an electric BIXI’s battery is dead or if the bike is damaged?

If the bike is damaged in an accident, call 911 or BIXI Montreal customer service at 1-514-789-2494, depending on the situation.

If the battery has run out, simply return the bike to an electric BIXI station.

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AMIS BIXI

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Station Map

Network info

2019-05-23
- The Duluth / St-Denis station has been reinstated today

- The Mackay / Ste-Catherine station is temporarily removed due to roadworks.
2019-05-22
- The Highlands / Lasalle station has been moved in the park in front of 32 Highlands avenue.

- The Sanguinet / Ontario station has been temporarily removed due to roadworks.

- The Maguire / Henri-Julien sattion has been temporarily removed due to roadworks.
2019-05-21
- The Rosaire / St-Hubert station is temporarily removed for roadwork.

- The 16e avenue / St-Joseph station is temporarily removed for roadwork.
2019-05-20
- The Charlevoix / Lionel-Groulx station is temporarily removed for roadwork.

- The Boyer / Jarry station is temporarily removed for roadwork.

- The Lionel-Groulx / Georges-Vanier station is temporarily removed for roadwork.

- The Notre-Dame / Gauvin station has been reinstated.
2019-05-17
- The Metro Radisson station has been installed today

- The Gare Canora station has been removed
2019-05-16
- 30e avenue / St-Zotique station has been removed

- Duluth / St-Denis station has been temporarily removed due to roadworks.
2019-05-15
- The Hutchison/Van Horne station has been moved to the corner of Durocher/Van Horne
2019-05-14
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- Notre-Dame / Gauvin station has been removed.

- Graham / Rockland station installed today

- Graham / Wicksteed station installed today.

- The Joliette/Ste-Catherine station is moved to the corner of Valois/Ste-Catherine

- The Hutchison/Fairmount station is moved to the corner of Querbes/Laurier
2019-05-13
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- St-Charles / St-Jean station reinstated today.

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- Joliette / Ste-Catherine station is temporarily removed for work purpose.

- St-Charles / St-Jean station installed today.
2019-05-08
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- St-Jacques / St-Pierre station reinstated today.
2019-05-07
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- Legendre / Henri-Julien station reinstated today.

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- Faillon / St-Denis station is moved to the intersection of Drolet / Faillon.

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- Bernard / Clark station is moved to the intersection of Bernard / St-Urbain.
2019-05-06
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- Métro Jean-Talon (de Chateaubriand / Jean-Talon) station instated today.

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- Métro Honoré-Beaugrand (Sherbrooke / Honoré-Beaugrand) station reinstated today.

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- St-Hubert / Roy station is moved to the intersection of Roy / St-André.

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- Paré / Mountain Sights station reinstated today.

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- des Érables / Marie-Anne a été réinstallée aujourd’hui.
2019-05-03
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- Square St-Louis (du Square St-Louis / Laval) station is temporarily removed for work purpose.
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