Electric BIXI

pilot project

Frequently asked questions

Frequently asked questions

If you need help, don't hesitate to contact us.

1 - Who can try out an electric BIXI?

BIXI members, occasional users, new users, tourists, etc. are all invited to take part in the pilot project. To use an electric BIXI, users must:

●      Be age 14 or older*

* Users ages 14 to 17 must have a class 6D permit authorizing them to drive a moped. For users age 18 or over, no permit is necessary.

●       Be over 1.24 metres (4’1”) tall.

●       Users must also wear a protective helmet in compliance with the law and obey the Highway Safety Code at all times.

2 - Are there any special safety rules that apply to using an electric BIXI?

Yes. The Highway Safety Code established special rules for riding electric bicycles:

- You must wear a protective helmet that meets government standards

- You must be age 14 or older*

* Users ages 14 to 17 must have a class 6D permit authorizing them to drive a moped. For users age 18 or over, no permit is necessary.

- Users must obey the Highway Safety Code at all times. For more details, visit saaq.gouv.qc.ca.

 

Failing to wear a protective helmet is a violation of the Highway Safety Code. You may be fined up to $100.

3 - What is the speed limit of the electric BIXI?

Although the maximum speed set by SAAQ (Québec Auto Insurance Company) for electric bicycles is 32 km/h, BIXI Montreal has determined that the propulsion speed of the bicycles tested should not exceed 25 km/h to give users a safe experience.

4 - How to rent/return an electric BIXI

An electric BIXI can be rented just like a regular BIXI.

  1. Locate an electric BIXI in real time on the website bixi.com/electrique or by using the BIXI app. If the station has an electric BIXI, it will be identified by an icon showing a lightning bolt.
  2. At the station, enter your unlocking code or insert your key into the electric bike dock
  3. Put on your helmet – you must wear a helmet to ride an electric BIXI.
  4. Obey the Highway Safety Code.
  5. Bring the bike back to a BIXI station. Place your bike in the bike dock and push the front wheel firmly forward until the green light comes on and the wheel locks into the dock.
  6. Participate in the survey you will receive by email.
5 - How much does it cost and how long is an electric BIXI rental?

●      Occasional users or Opus card holders:

The same price as renting a regular BIXI for a one-way trip, i.e., $2.95 for a trip under 30 minutes on an electric BIXI. Additional usage fees apply if you go beyond the allotted time.

 

●      BIXI members:

No additional cost (for the duration of the pilot project) to take a trip of 45 minutes or less on an electric BIXI. Additional usage fees apply if you go beyond the allotted time.

 

6 - How do you turn on the electric assistance mode?

Just press the start button on top of the bracket (at the level of the handlebars between the two handles for the PBSC bike or on the battery  (black Motivate bike) to start the motor. The button emits a blue light whenever the motor is working. The start button also makes it possible to keep track of the battery level. Then the electric assistance is activated when you pedal, and the propulsion can reach a maximum speed of 25 km/h

7 - How do you turn off the electric assistance mode?

It is not necessary to turn the motor off after each use. The motor automatically stops when it has not been used for five (5) minutes.

To turn the electric assistance off manually, just press the start button on the bracket and hold it down for five (5) seconds. The button emits a blinking blue light when the motor is turned off.

8 - Can I ride anywhere on an electric BIXI?

According to the Highway Safety Code, you may ride on public roads, except for highways and highway access roads. Electric BIXI bikes can also be ridden on bike paths. But remember that sidewalks are reserved for pedestrians.

9 - The electric BIXI is stuck at the dock. What should I do?

An electric BIXI may be unavailable to rent for two reasons:

1 - The battery level of the electric bike is too low. It therefore becomes unavailable to rent.

2 - If the electric bike is damaged and needs repair. It must be inspected according to the protocol established by BIXI Montreal before becoming available to rent again.

 

Please check the availability of electric bikes, in real time, using the BIXI mobile app. Stations that accept BIXI electric bikes are identified by an icon showing a lightning bolt. 

10 - How can I test an electric BIXI if none are available?

Please review the station map here or use the BIXI app to find an electric BIXI more easily. Locate a station identified by an icon showing a lightning bolt.

11 - What should I do if an electric BIXI is out of battery or if it is damaged?

If the bike is damaged due to an accident, depending on the situation, call 911 or BIXI Montreal customer service at 514 789-2494.

Otherwise, if the battery is depleted, simply return the bike to a BIXI station, press on the button with the wrench at the dock or call us at 514 789-2494.

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Network info

Stay up to date

All network changes are posted daily.

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Stay up to date

All network changes are posted daily.

Station Map

Network info

2018-10-31
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- Square Sir-Georges-Etienne-Cartier / Ste-Émilie station has been removed.
2018-10-29
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- Ottawa / Peel station has been removed.
2018-10-23
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- Lincoln / du Fort station has been removed.
2018-10-17
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- Ste-Famille / des Pins station reinstated today.

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- Pontiac / Gilford station reinstated today.
2018-10-12
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- Hutchison/ Prince-Arthur Hutchison/ Prince-Arthur

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- Alexandre de Sève / de Maisonneuve station is temporarily removed for work purpose.
2018-10-10
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- Maguire / St-Laurent station is temporarily removed for work purpose.

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- Crescent / de Maisonneuve station is temporarily removed for work purpose.
2018-10-09
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- St-Jacques / St-Pierre station reinstalled today.
2018-10-02
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- Frontenac / du Mont-Royal station reinstated today.

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- Wurtele / de Rouen station reinstated today.
2018-10-01
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- Island / Centre station reinstalled today.
2018-09-26
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- Rockland / Lajoie station has been removed.

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- Stuart / de la Côte-Ste-Catherine station has been removed.
2018-09-24
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- University / Prince-Arthur station reinstalled today.

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- The stations at Parc-La Fontaine / Roy and Parc-La Fontaine / Duluth have been removed.
2018-09-19
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- Mozart / St-Laurent station has been removed.
2018-09-18
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- University / Prince-Arthur station has been removed.
2018-09-11
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- Sanguinet / Ontario station reinstalled today.

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- Parc Jeanne Mance (monument à sir George-Étienne Cartier) station reinstated today.
2018-09-05
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- Beaudry / Ontario station reinstated today.

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- Sanguinet / Ontario station has been removed.
2018-09-04
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- Plessis / Ontario station is temporarily removed for work purpose.
2018-08-29
- De la Montagne / Sherbrooke station is temporarily removed for work purpose.
2018-08-16
9:00 - We are currently having a problem with our rental system for casual users as well as those using the BIXI app, Transit app or OPUS card. Members with a BIXI key are not affected. We will keep you posted.

15:23 - The network is now restored.
2018-08-15
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- (Island / Centre) station is temporarily removed for work purpose.

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- Milton / Durocher station reinstalled today.
2018-08-13
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- Jeanne Mance / du Mont-Royal station is moved to the intersection of de l'Esplanade / du Mont-Royal.
2018-08-09
- Clark / Prince-Arthur station has been reinstated today.

- Alexandra / Waverly station has been reinstated today.

- Milton / du Parc station has been reinstated today.
2018-08-08
- Wurtele / de Rouen station is temporarily removed for work purpose.
2018-07-17
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- Métro Beaubien (de Chateaubriand / Beaubien) station reinstated today.
2018-07-16
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- Casgrain / Mozart has been removed.

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- (Alexandra / Waverly) sation has been removed.
2018-07-13
- de Bleury / Mayor station has been reinstated today.
2018-07-12
- Cartier / Marie-Anne station is temporarily removed for work purpose.
2018-07-11
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- Quesnel / Vinet station reinstated today.

- Ste-Catherine / Dézéry station is moved to the intersection of Darling / Ste-Catherine
2018-07-09
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- Roy / St-Hubert station has been removed.
2018-07-05
- de Chateaubriand / Beaubien station is temporarily removed for work purpose.
2018-07-03
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- Métro Berri-UQAM (St-Denis / de Maisonneuve) station has been removed.

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- Ste-Catherine / St-Denis station has been removed.

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- Tupper / du Fort station was installed today.
2018-06-29
- Due to the Canada day event, several stations must be temporarily removed: de la Cathédrale / René-Lévesque, Ste-Catherine / St-Marc, Tupper / du Fort.
2018-06-28
- Métro Place-des-Arts 2 (de Maisonneuve / de Bleury) station is temporarily removed for work purpose.

- Marquette / des Carrières was installed today.
2018-06-27
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- Duke / Brennan station has been removed.

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- Hochelaga / Chapleau station was installed today.
2018-06-26
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- Cartier / St-Joseph has been removed.

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- du President-Kennedy / Robert Bourassa station was installed.

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- des Érables / Rachel station has been removed.

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- St-Charles / St-Sylvestre station was installed today.
2018-06-22
- Cartier / Masson is temporarily removed for work purpose

- Parc Plage station reinstated today.
2018-06-21
- Gauthier / Parthenais station has been removed.
2018-06-20
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- Roy / St-Hubert station has been removed.
2018-06-15
- du President-Kennedy / Robert Bourassa station is temporarily removed for work purpose
2018-06-13
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- Peel / avenue des Canadiens de Montréal was installed.
2018-06-12
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- Cypress / Peel station was installed.

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- St-Alexandre / Carmichael station has been removed.

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- Métro Lionel-Groulx (Atwater / Lionel-Groulx) station was installed.
2018-06-11
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- Metcalfe / de Maisonneuve station was installed.

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- Quesnel / Vinet station has been removed.
2018-06-08
- Hochelaga / Chapleau station is temporarily removed for work purpose.
2018-06-07
- Metcalfe / de Maisonneuve station is temporarily removed for work purpose.

- 9e avenue / Dandurand station is temporarily removed for work purpose.

- Métro Frontenac (Ontario / du Havre) station has been removed.
2018-06-05
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- Parthenais / Laurier station was installed.
2018-06-04
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- Basin / Richmond station has been removed.

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- Notre-Dame / Chatham station has been removed.

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- Cypress / Peel station has been removed.
2018-05-31
- Jeanne-Mance / St-Viateur station reinstated today.

- de Marseille / Viau station is moved to the Centre Pierre-Charbonneau

- Louis-Colin / Willowdale station is moved to the intersection of Louis-Colin / McKenna
2018-05-30
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- de l'Église / Bannantyne station was installed today.

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- de l'Église / de Verdun station was installed today.
2018-05-29
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- Peel / avenue des Canadiens de Montréal station has been removed.

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- Alexandra / Jean-Talon station has been removed.
2018-05-28
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- de Bleury / Mayor station is moved to the intersection of Maisonneuve /de Bleury.

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- de Chateaubriand / Beaubien station reinstated today.
2018-05-24
- Metcalfe / du Square Dorchester station is moved to the intersection of de la Cathédrale / René-Lévesque

- Clark / St-Cuthbert station is moved to the intersection St-Cuthbert / St-Urbain
2018-05-23
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- Parthenais / Laurier station has been removed.
2018-05-22
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- Duke / Brennan station was installed today.

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- d'Outremont / Ogilvy station was installed today.

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- Henri-Julien / du Carmel station was installed today.
2018-05-18
- Metcalfe / Ste-Catherine station is moved to the intersection of Mansfield / René-Lévesque

- Pierre-de-Coubertin / Aird station is moved to the intersection of Pierre-de-Coubertin / Sicard
2018-05-17
- Métro Université de Montréal station reinstated today.

- Jean-Brillant / McKenna station reinstated today.
2018-05-16
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- St-Alexandre / Ste-Catherine (6081) station was installed today.

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- St-Marc / Sherbrooke station was installed today.

- Ontario / Clark station is moved to the intersection of Ste-Catherine / Clark
2018-05-15
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- Station Fullum / Sherbrooke station was installed today.
2018-05-14
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- Jeanne-Mance / St-Viateur station has been removed.

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- Laurier / 15e avenue station is temporarily closed for work purpose.

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- St-Antoine / St-François-Xavier station installed today.

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- St-Nicolas / Place d'Youville station installed today.

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- Wurtele / Ontario station is moved to the intersection of Wurtele / de Rouen
2018-05-11
- Boyer / Beaubien station reinstated today

- Métro Lucien-L'Allier (Lucien l'Allier / Argyle) station has been removed.

- Mackay / René-Lévesque station has been removed.
2018-05-10
- St-Dominique / Gounod station reinstated today.

- St-Antoine / St-François-Xavier station is temporarily removed for work purpose.
2018-05-09
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- Métro Berri-UQAM (St-Denis / de Maisonneuve) station reinstalled today.

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- St-Urbain / Beaubien station is temporarily closed for work purpose.

- Eadie / Dubois station reinstated today.

- Square Sir-Georges-Étienne-Cartier / St-Ambroise station reinstated today.
2018-05-08
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- Jogues / Allard station installed today

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- de Chateaubriand / Beaubien station has been removed.

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- Atwater / Ste-Catherine station installed today.
2018-05-07
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- Fullum / Sherbrooke station has been removed.
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