FAQ ebike

Electric BIXI

Frequently asked questions

Frequently asked questions

If you need help, don't hesitate to contact us.

1 - Who can try out an electric BIXI?

BIXI members, occasional users, new users, tourists, etc. are all invited to take part in the pilot project. To use an electric BIXI, users must:

●      Be age 14 or older*

* Users ages 14 to 17 must have a class 6D permit authorizing them to drive a moped. For users age 18 or over, no permit is necessary.

●       Be over 1.24 metres (4’1”) tall.

●       Users must also wear a protective helmet in compliance with the law and obey the Highway Safety Code at all times.

2 - Are there any special safety rules that apply to using an electric BIXI?

Yes. The Highway Safety Code established special rules for riding electric bicycles:

- You must wear a protective helmet that meets government standards

- You must be age 14 or older*

* Users ages 14 to 17 must have a class 6D permit authorizing them to drive a moped. For users age 18 or over, no permit is necessary.

- Users must obey the Highway Safety Code at all times. For more details, visit saaq.gouv.qc.ca.

 

Failing to wear a protective helmet is a violation of the Highway Safety Code. You may be fined up to $100.

3 - What is the speed limit of the electric BIXI?

Although the maximum speed set by SAAQ (Québec Auto Insurance Company) for electric bicycles is 32 km/h, BIXI Montreal has determined that the propulsion speed of the bicycles tested should not exceed 25 km/h to give users a safe experience.

4 - How to rent/return an electric BIXI

An electric BIXI can be rented just like a regular BIXI.

  1. Locate an electric BIXI in real time on the website bixi.com/electrique or by using the BIXI app. If the station has an electric BIXI, it will be identified by an icon showing a lightning bolt.
  2. At the station, enter your unlocking code or insert your key into the electric bike dock
  3. Put on your helmet – you must wear a helmet to ride an electric BIXI.
  4. Obey the Highway Safety Code.
  5. Bring the bike back to a BIXI station. Place your bike in the bike dock and push the front wheel firmly forward until the green light comes on and the wheel locks into the dock.
  6. Participate in the survey you will receive by email.
5 - How much does it cost and how long is an electric BIXI rental?

●      Occasional users or Opus card holders:

The same price as renting a regular BIXI for a one-way trip, i.e., $2.95 for a trip under 30 minutes on an electric BIXI. Additional usage fees apply if you go beyond the allotted time.

 

●      BIXI members:

No additional cost (for the duration of the pilot project) to take a trip of 45 minutes or less on an electric BIXI. Additional usage fees apply if you go beyond the allotted time.

 

6 - How do you turn on the electric assistance mode?

Just press the start button on top of the bracket (at the level of the handlebars between the two handles for the PBSC bike or on the battery  (black Motivate bike) to start the motor. The button emits a blue light whenever the motor is working. The start button also makes it possible to keep track of the battery level. Then the electric assistance is activated when you pedal, and the propulsion can reach a maximum speed of 25 km/h

7 - How do you turn off the electric assistance mode?

It is not necessary to turn the motor off after each use. The motor automatically stops when it has not been used for five (5) minutes.

To turn the electric assistance off manually, just press the start button on the bracket and hold it down for five (5) seconds. The button emits a blinking blue light when the motor is turned off.

8 - Can I ride anywhere on an electric BIXI?

According to the Highway Safety Code, you may ride on public roads, except for highways and highway access roads. Electric BIXI bikes can also be ridden on bike paths. But remember that sidewalks are reserved for pedestrians.

9 - The electric BIXI is stuck at the dock. What should I do?

An electric BIXI may be unavailable to rent for two reasons:

1 - The battery level of the electric bike is too low. It therefore becomes unavailable to rent.

2 - If the electric bike is damaged and needs repair. It must be inspected according to the protocol established by BIXI Montreal before becoming available to rent again.

 

Please check the availability of electric bikes, in real time, using the BIXI mobile app. Stations that accept BIXI electric bikes are identified by an icon showing a lightning bolt. 

10 - How can I test an electric BIXI if none are available?

Please review the station map here or use the BIXI app to find an electric BIXI more easily. Locate a station identified by an icon showing a lightning bolt.

11 - What should I do if an electric BIXI is out of battery or if it is damaged?

If the bike is damaged due to an accident, depending on the situation, call 911 or BIXI Montreal customer service at 514 789-2494.

Otherwise, if the battery is depleted, simply return the bike to a BIXI station, press on the button with the wrench at the dock or call us at 514 789-2494.

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Stay up to date

All network changes are posted daily.

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All network changes are posted daily.

Station Map

Network info

2019-07-23
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- St-Dominique / Guizot station reinstated today.
2019-07-22
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- Métro Assomption (Chauveau / de l'Assomption) station reinstated today.

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- Roy / St-Denis station reinstated today.
2019-07-19
- The du President-Kennedy / Robert-Bourassa station was moved to the du President-Kennedy / Union corner.

- The de Maisonneuve / City Councillors station was moved to the St-Denis / de Maisonneuve corner.

- Nicolet / Sherbrooke station reinstated.
2019-07-18
- Alexandre-DeSève / Ste-Catherine station reinstated.

- The Fabre / Beaubien station has been moved to the de Drucourt / Garnier corner.

- Bernard / St-Urbain was moved to the de l'Arcade / Clark corner.

- The Berri / Savoie station was moved to the St-Alexandre / Ste-Catherine corner.

- The de la Roche / du Mont-Royal station was moved to the de Brébeuf / du Mont-Royal corner.
2019-07-17
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- Marquette / des Carrières station is moved to the intersection of Garnier / des Carrières

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- Louis-Hébert / Bélanger station reinstated today.

- François-Perreault / L-O David station moved in the parking lot of the Loisirs communautaires St-Michel

- des Érables / Bélanger station reinstated.
2019-07-16
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- Elgar / de l'Île-des-Sœurs station reinstated today.

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- Berri / Rachel station reinstated today.
2019-07-15
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- Roy / St-Denis station has been removed.

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- Greene / Workman station moved to the Rose-de-Lima / Notre-Dame corner.
2019-07-12
- Lusignan / St-Jacques station reinstated.

- St-Dominique / Guizot temporarily removed.
2019-07-11
- Metro Charlevoix station reinstated.

- Berri / St-Grégoire station reinstated.

- St-Patrick / Briand station moved in the Dompark complex.
2019-07-10
- Nicolet / Sherbrooke station has been removed.

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- Bel-Air / St-Antoine station temporarily out of order.
2019-07-09
- Ste-Élizabeth / Ste-Catherine station reinstated today.

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- Métro Assomption (Chauveau / de l'Assomption) station has been removed.

- Casgrain / Laurier station reinstated today.

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- St-Charles / St-Jean station reinstated today.

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2019-07-08
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- du Havre / Hochelaga station reinstated today.

- Villeneuve / du Parc station reinstated today.

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- Tolhurst / Fleury station is moved to the intersection of Meunier / Fleury.
2019-07-05
- St-Marc / Sherbrooke station temporarily removed.

- Louis-Hébert / de Bellechasse station temporarily removed.

- Chabot / de Bellechasse station temporarily removed.
2019-07-04
- de Rouen / Fullum slightly moved to the Fullum / de Rouen corner.

- Parc Plage Jean-Doré station installed today.

- Alexandre-DeSève / de Maisonneuve station temporarily removed.
2019-07-03
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- Metcalfe / St-Catherine station reinstated today.

- Casgrain / Fairmount station has been removed.

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- Wolfe / René-Lévesque station reinstated.

- St-Charles / St-Jean station temporarily removed.
2019-07-02
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- Union / René-Lévesque station reinstated today.
2019-06-28
- des Érables / Bélanger station is temporarily removed.

- Louis-Hébert / Bélanger station is temporarily removed.

- 16e avenue / St-Joseph station moved to de Chambly / St-Joseph corner.

- 3e avenue / Dandurand station is removed temporarily.
2019-06-27
- The Union / René-Lévesque is temporarily removed.

- Regina / de Verdun station reinstated.
2019-06-26
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- St-Marc / Sherbrooke station reinstated today.

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- Wolfe / René-Lévesque station is temporarily removed for work purpose.

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- Mackay / de Maisonneuve station reinstated today.

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- McGill College / Ste-Catherine station has been removed.

- Elgar / de l'Île-des-Soeurs station temporarily removed
2019-06-25
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- de la Salle / Ontario station is moved to the intersection of Desjardins / Ontario

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- St-Marc / Sherbrooke station has been removed.
2019-06-21
- de l'Hôtel-de-Ville / Ste-Catherine station removed.

- Lespérance / de Rouen station removed.

- McGill College / Ste-Catherine station reinstated.

- Berri / St-Grégoire station removed.

- The St-Urbain / René-Lévesque station has been moved to the corner St-Dominique / René-Lévesque.
2019-06-20
- Berri / Gilford station has been moved to the corner Berri / St-Joseph.

- Lincoln / du Fort station reinstated.
2019-06-19
- Mackay / de Maisonneuve station has been removed.
2019-06-18
- Resther / St-Joseph station reinstated today.

- Montcalm / Ontario station reinstated today
2019-06-17
- du Rosaire / St-Hubert station reinstated.
2019-06-12
- Regina / de Verdun station temporarily removed.

- Hutchison / Edouard-Charles station removed temporarily.

- Crescent / de Maisonneuve reinstated.
2019-06-11
- Maguire / Henri-JUlien station was installed today.

- 16e avenue / St-Joseph station was installed today.

- Ste-Catherine / de la Grande-Allée is moved to the intersection of de la Grande-Allée / Ste-Catherine.

- 30e avenue / St-Zotique station was installed today.

- Maguire / Henri-Julien station was installed today.
2019-06-10
- St-Jacques / des Seigneurs station reactivated.

- The Resther / St-Joseph station has been removed due to roadworks.

- St-Dominique / Jean-Talon removed temporarily.
2019-06-08
- The St-Jacques / des Seigneurs station is temporarily out of order.
2019-06-07
- Lusignan / St-Jacques removed temporarily

- University / Prince-Arthur station reinstated.

- The de Gaspé / Fairmount station has been moved to the Henri-Julien / Laurier corner.

- The Harvard / de Monkland station has been reinstated at the d'Oxford / de Monkland corner.

- University / des Pins station reinstated
2019-06-06
- The Montcalm / Ontario station has been temporarily removed.
2019-06-05
- The University / Prince-Afrthur station has been removed temporarily due to roadworks

- The University / des Pins station has been removed temporaily due to roadwork.

- Lionel-Groulx / George-Vanier station reinstated.

- 13e avenue / St-Zotique station reinstated.

- Charlevoix / Lionel-Groulx station reinstated.

- The Lincoln / du Fort station has been removed due to roadwork.

- Sherbrooke / Frontenac station reinstated.
2019-06-04
- The Crescent / de Maisonneuve station has been temporarily removed due to the Grand Prix festival.

- Molson / William-Tremblay station has been moved to William-Tremblay / Molson corner.

- Briand / Le Caron station has been moved to St-Patrick / Briand corner.

- Harvard / Monkland station was removed today.
2019-06-03
- St-Jean-Baptiste / Notre-Dame station installed

- St-Jean-Baptiste / René-Lévesque station installed

- Parc de l'Hôtel-de-Ville (Dubé / Ste-Julie) station installed

- du Tricentenaire / de Montigny station installed

- du Tricentenaire / Prince-Albert station installed

- Ste-Catherine / de la Grande-Allée station installed
2019-05-31
- Hutchison / Beaubien station reinstated.

- The Dunlop / Van Horne station has been moved to the Pratt / Van Horne corner.
2019-05-29
- Mackay / Ste-Catherine station reinstated today.

- Sanguinet / Ontario station reinstated today.
2019-05-28
- The Brennan / De la Commune station is now operational.

- The Bellerive / Duchesneau station is now operational.
2019-05-27
- City-Councillors / du President-Kennedy station reinstated.

- The William / Guy station is now operational.

- The Kirkfield / Chambois station is now operational.

- Square St-Louis station reinstated.
2019-05-24
- The Graham / Rockland station has been moved to the Graham / Brookfield corner.

- The St-Cuthbert / St-Urbain station has been temporarily removed

- The Chambord / Laurier station is moved to the Lanaudière / Laurier intersection.
2019-05-23
- The Duluth / St-Denis station has been reinstated today

- The Mackay / Ste-Catherine station is temporarily removed due to roadworks.
2019-05-22
- The Highlands / Lasalle station has been moved in the park in front of 32 Highlands avenue.

- The Sanguinet / Ontario station has been temporarily removed due to roadworks.

- The Maguire / Henri-Julien sattion has been temporarily removed due to roadworks.
2019-05-21
- The Rosaire / St-Hubert station is temporarily removed for roadwork.

- The 16e avenue / St-Joseph station is temporarily removed for roadwork.
2019-05-20
- The Charlevoix / Lionel-Groulx station is temporarily removed for roadwork.

- The Boyer / Jarry station is temporarily removed for roadwork.

- The Lionel-Groulx / Georges-Vanier station is temporarily removed for roadwork.

- The Notre-Dame / Gauvin station has been reinstated.
2019-05-17
- The Metro Radisson station has been installed today

- The Gare Canora station has been removed
2019-05-16
- 30e avenue / St-Zotique station has been removed

- Duluth / St-Denis station has been temporarily removed due to roadworks.
2019-05-15
- The Hutchison/Van Horne station has been moved to the corner of Durocher/Van Horne
2019-05-14
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- Notre-Dame / Gauvin station has been removed.

- Graham / Rockland station installed today

- Graham / Wicksteed station installed today.

- The Joliette/Ste-Catherine station is moved to the corner of Valois/Ste-Catherine

- The Hutchison/Fairmount station is moved to the corner of Querbes/Laurier
2019-05-13
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- St-Charles / St-Jean station reinstated today.

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- Joliette / Ste-Catherine station is temporarily removed for work purpose.

- St-Charles / St-Jean station installed today.
2019-05-08
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- St-Jacques / St-Pierre station reinstated today.
2019-05-07
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- Legendre / Henri-Julien station reinstated today.

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- Faillon / St-Denis station is moved to the intersection of Drolet / Faillon.

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- Bernard / Clark station is moved to the intersection of Bernard / St-Urbain.
2019-05-06
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- Métro Jean-Talon (de Chateaubriand / Jean-Talon) station instated today.

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- Métro Honoré-Beaugrand (Sherbrooke / Honoré-Beaugrand) station reinstated today.

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- St-Hubert / Roy station is moved to the intersection of Roy / St-André.

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- Paré / Mountain Sights station reinstated today.

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- des Érables / Marie-Anne a été réinstallée aujourd’hui.
2019-05-03
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- Square St-Louis (du Square St-Louis / Laval) station is temporarily removed for work purpose.
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